REFUNDS & RETURNS
DAMAGED DURING TRANSIT
If you receive goods and they are damaged or incorrect, please contact Cellar Surfers within 14 days of receiving your order, we will refund the value of the damaged and/or incorrect goods. We reserve the right to require proof that the goods were damaged or incorrect.
CHANGE OF MIND
If you are not completely satisfied with order or you change your mind, you can return your order within 14 days and receive a full refund excluding shipping costs. Cellar Surfers will confirm return address once the return is agreed.
Please contact Cellar Surfers and let us know when we expect to receive your returned product. We may not accept returns if they are received damaged or incomplete.
Refunds will be returned to the payment type when purchased (Card / Paypal). We will process your refund as fast as possible but returns can take up to 5 days.